Frequently Asked Questions

What should I bring with me to pick up the car?

• You need to bring 3 things next to the main driver (all must be the driver's name):
• A credit card with a face to face car deposit
• Full driving license used for at least two years
• TC identity card or passport of the host driver
• Additional drivers need to have their full driving license.
• When you come to pick up the car we recommend you to bring in your credit card so that you will pay for additional drivers and extra equipment, taking into account these charges.
• You can see the amount of the deposit in terms and conditions.

Can I rent a car if I do not have a credit card?

Our rental customers must have a digital credit card with Visa, MasterCard, American Express emblem issued by their own domestic or foreign banks.
Individuals who do not have a credit card or who have insufficient credit card limits may block transactions in the direction of another individual with a credit card. It is necessary for the credit card holder who guarantees to be present at the point of delivery at the delivery of the vehicle and to sign the rental contract.

Individuals who have already made a rental and do not have a credit card may give the operation department's authority within the permission and 15 days after the vehicle is delivered, any damage to the vehicle, in the event that it is not borrowed, it will be refunded by deducting the cost (bank transfer and eft transaction) to the bank account number indicated by the leasing individual.

How do I change my booking / flight number?

• You can contact with our call center 24 hours before pick up time and you can cancel or change your booking. You can change the type of car you want and add information like a flight number.
• We do not charge any fees to change your reservation.
• However, if you make any changes to your reservation, the price will likely change.
• We recommend that you make all changes as soon as possible.

Which payment methods does Erenrentacars.com accept?

• You can book a car on our site with many credit and debit cards. We will indicate to you the payment methods we accept at the time of booking.
• However, we would like to mention that the main driver needs to bring credit cards with them to pick up the car.
• Credit card is important as a deposit must be taken from the credit card.
• You can pay for our rental as you like on our site - it does not have to be the same cards you use for renting and depositing money.

How can I cancel my reservation?

• You can contact with our call center 24 hours before pick up time and you can cancel or change your booking.

What are the cancellation policies?

Reservation changes are made according to vehicle and program suitability. Changes to the reservation can be made up to 48 hours before the start of the rental, taking into account the price difference of the vehicle. In case of cancellation of reservation, if we inform you of the vehicles leased through the website until 48 hours before the cancellation of the vehicle, the total amount paid for the rental is declared to the credit card which is paid according to the request within 7 working days or via mail to info@erenrentacars.com will be returned to the bank account.

If the cancellation of the vehicle without notice is notified and / or 24 hours cancellation request is notified to the time of purchase, 20% of the payment amount will be canceled and the remaining amount will be returned to the declared credit card or bank account.

Do I have to pay for additional drivers?

• You will be paid for all additional drivers you want when you deliver your car.
• When you first rent the car, you can choose to add an additional driver, or you can go to "member login" to change your reservation and add another driver.

Do I need to pay extra for vehicle delivery?

• Yes sometimes.
• You will pay for additional services and additional drivers you want alongside your car deposit.
• Other costs depend on where you rent the car, the age of the driver / driver, and what you need to do with your trip.
• Here are some examples of costs you need to pay:
• Government rules and taxes, location charges, one way fare, fuel costs, credit card costs, winter preparation, young driver, older driver, road assistance, distance and cross-border fare.
• You can check the terms and conditions for more information.

What are the driving conditions?

• You need to bring your driver's license to pick up your rental car.
• Drivers must have used their drivers' license for at least two years.
• Provisional licenses are not accepted.

How can I pay for extra equipment?

• When you receive the car, you will pay for what you want from extras such as a child seat, GPS or Wi-Fi.
• If you want to add additional equipment after you make your reservation, you can go to "member login" and make changes to add what you want.
• Unfortunately, we can not guarantee that you will always be able to find these equipment as payment will be taken directly for the extra equipment you choose.

How can I request an invoice or voucher?

• You can get an invoice for your reservations at any time by specifying your billing address at the time of booking.
• Please contact us if you wish to make any changes on your purchase

Can I take the rental car to another country?

Unfortunately, the output is made tools out of the Republic of Turkey.

How do I ask if I have questions after renting is over?

Please contact us at info@erenrentacars.com or we can directly answer your inquiries from our call center.

What do the fuel conditions mean?

When the vehicles are delivered with full tank fuel, the same amount of fuel is delivered. However, if the vehicle is delivered and the fuel deficiency is detected, the missing part will be requested according to the current fuel price and a service charge of 40 Turkish Liras will be requested. Fuel will be demanded at the time of return as much as the amount of fuel delivered for vehicles not delivered full warehouse. If the amount of fuel is less than the amount of fuel supplied, the missing part will be charged according to the current fuel price and no service charge will be charged. If the fuel is excessive, no cash refund is made. A gift voucher will be given instead.

What additional safeguards can Erenrentacars.com provide?

1.1. Exemption Insurance: You can purchase exemption insurance for the purpose of protecting the exemption amount in case of accidents and damages you may encounter during the rental. If you have purchased exemption insurance, you will be protected from any liability if the required documents are delivered in full. You can buy the exemption insurance from the online or office staff during rental.

1.2. LCF Insurance: Eliminates the financial liability of glass, tire and headlamp damage during rental. You can buy online and from our office staff at the time of booking.

What can I do if I have not received confirmation for my reservation?

• Most reservations are immediate and we approve almost all within 24 hours. If we do not approve your reservation within 24 hours, we will contact you and explain why.
• After confirming your reservation, you can see the status of your reservation from the "Reservation check" section.

Where can I get information about insurance or insurance for my rental car?

• You can find the coverage covered by the car you rented on terms and conditions. You can see them in the search results under Terms and Conditions.
• All protection provided as standard is provided by erenrentacars.com. You can find details of this protection at the rental agreement that you will sign when the car is delivered.

What kind of insurance comes with my rental car?

• All rentals include accident damage insurance, Rent a Car insurance and theft protection. In addition:
• If you make a reservation, you can purchase an extra protection insurance such as an exemption or LCF insurance when you go to pick up the vehicle.
• You can find your booking details on terms and conditions and confirmation receipt of what is included.

Can I get cash if I bring my car early?

• Unfortunately, we can not give you a refund for the part of your lease you have not used.
• That's why we have committed all the reservation and we have reserved for you the use of the car for the entire time.
• It is planned according to the reservation based on the vehicles and the parking needs.

What is the excess?

Excess is the amount you need to pay if the car is damaged (covered by Accidental Damage Insurance) or stolen (if it is covered by Anti-Theft Protection).
You can find information on the conditions and conditions of your booking overruns and your confirmation receipt.

What is + Accidental Damage Insurance or CDW?

• Accidental Damage Insurance is a type of protection for rented cars. Limits the driver's liability if the rented car is damaged.
• This means that if the car is damaged while you are in it, the Eren Rent A Car will not charge you the entire cost.
• Almost always there is an overdrive. This means that you will pay the first part of all repair costs.
• However, in general the windshields do not include tires, chassis, key and lock exchange and pick-up fees. This means that if these parts of the car are damaged or the car is towed, you will be responsible for all the masters, not just the overruns.
• In addition, the Accidental Damage Insurance works only if you comply with the terms of the rental agreement (which you signed when you took delivery of the car). This means (for example) that you will be responsible for all repair costs, not just overdrive, if you use alcohol (for example) or if you park at a risky location and the car is damaged as a result.

What is + Theft Insurance or TP?

• Theft Protection is a type of protection for rented cars. If the rented car is stolen, it limits the responsibility of the driver.
• This means that if the car is stolen while you are at it, the car rental company will not charge you the full cost.
• There is almost always an overstatement, which means that you will pay the first part of all repair or exchange costs.
• Theft Protection works only if you comply with the terms of the rental agreement you will sign (while you are taking delivery of the car). This means that if you leave the car unlocked (for example) and it is stolen, you will be responsible for all repair and replacement costs, not just overdrive.

What do I need to do when I deliver my car?

• Check the car
• Check the damage by wandering around the car and looking inside.
• If you find any damage, ask our rental staff to indicate this in your rental contract. Take pictures to be sure of your car's initial status.
• Check which fuel is used
• Open the door to see if it's petrol or diesel.
• There can be "95" on the gasoline. If you are not sure which fuel your car will work with, ask the representative before leaving.
• See control panel
• The rental car is normally delivered with a certain amount of fuel, so check the fuel control panel as you will return the amount of fuel in the fuel tank.
• Turn the ignition key to check whether there is fuel in the reservoir (and the headlights working).
• Specify your route
• If you have GPS in your car, it is a good idea to set it to your own language before going out.
• Wait a little
• When everybody safely wears his safety belt, take a moment to straighten the mirrors, adjust the seat, find the reverse gear and find where the signal arms are.
• Look at the gas station
• See where the gas station is when you leave.
• So before you give the car back, you will save yourself from the fuel policy stress.

Why do I have to sign a rental contract at the rental point?

• Because your contract signifies what you accept when you buy the car from the car hire company.
• As with all other contracts you sign, it is important that you are aware of what you accept and that you feel comfortable in this regard.

How can I deliver my car without paying an extra fee?

• Bring the car at the right time, with the right amount of fuel and no new damage or excessive contamination.
• When you deliver the car, Eren Rent A Car can charge you for:
• If you bring the car late, an additional full day
• deficiencies due to fuel quantity and service charge
• clean up your car if it's too dirty
• new damage and non-procedural application

What should I do if the car malfunctions or crashes?

• If the car fails, call the Eren Rent A Car call center number directly. You can find this number on the rental contract you signed when you took the car.
• The Eren Rent A Car damage support team will tell you what to do next.
• Keep all the documents you have given you safe.
• If you have an accident, call the Eren Rent A Car call center number.
• You can find this number on the rental contract you signed when you took the car.
• Call the police to report the accident.
• The Eren Rent A Car will ask you to fill out an accident report after the damage support team.

What happens if my flight is delayed or canceled?

• If you add your flight details to your booking, your Eren Rent A Car can follow your flight and can hold the car for up to 3 hours.
• If your flight is delayed and you have not entered your flight details in your reservation, please call us at Eren Rent A Car call center number as soon as possible.
• Unfortunately, erenrentacars.com can not assume responsibility for any troubles or expenses caused by flight delays and cancellations beyond our control.

Will I have to deposit a deposit when I receive my car?

• Yeah. When you pick up the car, the rental staff will ask you to leave a deposit in case your car is damaged or stolen during your rental. The deposit amount will be blocked on the credit / debit card of your home driver or withdrawn from the card and kept for the duration of the rental.
• Your rental will be blocked / refunded within 15 days as long as you bring the car to no damage at the end of the rental.
• If you do not have enough money to deposit on your card, you may not be allowed to take the car, or employees at the hire point can alert you to purchase additional protection.
• This is the standard practice for all car hire companies.

What additional protections can I buy from my + leasehold staff?

1.1. Exemption Insurance: You can purchase exemption insurance for the purpose of protecting the exemption amount in case of accidents and damages that you might encounter during rental. If you have purchased an exemption insurance, you will be protected from any liability if the required documents are delivered in full. You can buy the exemption insurance from the online or office staff during rental.

1.2. LCF Insurance: Eliminates the financial liability of glass, tire and headlamp damage during rental. You can buy online and from our office staff at the time of booking.