Cancellation and Refund Policies

Reservation changes are made according to vehicle and program availability. In the reservation change, the vehicle change can be made up to 48 hours before the rental start time, taking into account the price difference. In case of reservation cancellation, if the cancellation request is notified to us up to 48 hours before the purchase time of the vehicle, the total amount paid for the rental is declared to the credit card paid according to your request or by e-mail to info@erenrentacars.com within 7 working days. will be refunded to your bank account.

In the event that the vehicle is canceled without notice and / or the cancellation request is notified 24 hours before the vehicle purchase time, 20% of the payment amount will be canceled and the remaining amount will be returned to the declared credit card or bank account.